Privacy policy

We at Badger & Burrow respect your privacy and are fully committed to protecting it by complying with GDPR (General Data Protection Regulation).  This Privacy Policy describes how badgerandburrow.co.uk collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1 - Information Collected

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, information from your social media platforms (depending on how you entered our site) and payment information.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your opt-in permission, we may send you email marketing about our store, new products and other updates.

We also collect data when you engage with us on social media.

We will only use this information to process your order and to provide you with the best possible experience and service.  We only use this information lawfully and in accordance with the current legislation.

 2 - Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your consent, or provide you with the opportunity to opt-in.

Please see the list below for more information about what your Personal Information is used for:

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

  • Examples of Personal Information collected: name, home address and email address.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Internal record keeping

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use of disclosure of your information, at any time, by contacting us at: info@badgerandburrow.co.uk.

3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4 - Shopify

We use Shopify to power our online store. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

If you choose a direct gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is store only as long as is necessary to complete your purchase transaction. Once completed, your purchase transaction is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and it's service providers.

Here's the link if you would like to read more about how Shopify uses your Personal Information: https://www.shopify.com/legal/privacy. 

5 - Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers (you can access those above).

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which the service provider or its facilities are located.

As an example, if you are located in the UK and your transaction is processed by a payment gateway processed in the United States, then your personal information used in completing the transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our stores website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links- When you click on links from our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, Shopify is Payment Card Industry Data Security Standards (PCI-DSS) compliant and is accredited as a level 1 service provider and merchant

 7 - Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

8 - Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

9 - Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons, so please review it frequently. 

10 - Questions and Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@badgerandburrow.co.uk 

Last updated: 12/01/2022